Return Policy

Return Policy

At graphenebuy.com, your satisfaction is our top priority. We want you to feel confident and happy with every purchase. If your order doesn’t meet your expectations, we offer a clear and straightforward return process to make things right.

Who Is Eligible for a Return?

You may request a return if your item meets all of the following conditions:

• The item is unused, unworn, and in its original condition.
• It is returned in the original packaging received.
• You can provide a valid proof of purchase, such as your order confirmation or receipt.

Please note: Items that are returned damaged, used, or missing original packaging may not qualify for a full refund.

Return Timeframe

You must initiate your return within 30 days of receiving your order.
Unfortunately, we cannot accept return requests made after this period.

How to Start a Return

To start your return request, please contact our customer service team at support@graphenebuy.com.

When you reach out, please include:

• Your full name and order number
• Proof of purchase (e.g., receipt or order confirmation email)
• A brief explanation of the reason for the return
• A photo or video of the item (especially if it’s damaged, defective, or incorrect)

Our support team will respond within 72 hours with detailed next steps.

Return Shipping Responsibility

Customers are responsible for the return shipping costs, unless the return is due to an error on our part (such as wrong item shipped, or item arrived damaged or defective).
Original shipping fees are non-refundable.
If we are at fault, we will provide a prepaid return label.
For your safety, we recommend using a shipping method that includes tracking information.

Exchange Policy

We offer exchanges in the following situations:

• Items arrive damaged or defective
• You received the wrong item, size, or style

To request an exchange, please contact support@graphenebuy.com. Include your order details and specify your desired replacement. Once approved, we’ll process your exchange promptly.

Special Conditions & Exemptions

We reserve the right to refuse a return or apply a partial refund if:

• The request is made after 30 days from delivery
• The returned product is used, damaged, missing parts, or altered
• The item was purchased as final sale or non-returnable

In such cases, our team will clearly communicate the reason for the decision.

Our Commitment to You

At graphenebuy.com, we’re dedicated to providing excellent service before and after your purchase.
If you’re unsure about eligibility or need help with the process, don’t hesitate to contact us — we’ll guide you every step of the way.

Need Help?

We’re always ready to assist with returns, exchanges, or any order-related questions.
support@graphenebuy.com
Expect a response within one business day.

Company Details
GRAPHENEBUY SHOP LLC
1212 Aberdeen Dr, Allen, TX 75002, United States
Email: support@graphenebuy.com
Website: graphenebuy.com